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 Q: How can I cancel my order?

A: Unfortunately, once an order has been placed it cannot be cancelled. If for any reason you would like to change a size/color please contact us via email at ASAP and we will try our best to meet your needs.

Q: Is there a customer service number that I can call?
A: Feel free to contact us via email at with any questions you may have. Please allow 24-48 hours to receive a response from our customer service team.

Q: I ordered the wrong items, what should I do?
A: Please double check orders before you place them! If your order has not shipped, we may be able to help. But we can’t make any promises. You can email with your order number and we'll see if we're able to help.

Q: How do I get a refund for my order?
A: Unfortunately D’luxe Physiques do not offer refunds. If you're not satisfied with your purchase you have 3 days from the delivery date to return the item for a store credit. Please, Follow our return policy here .