Q: How can I cancel my order?

A: Unfortunately, once an order has been placed it cannot be cancelled. If for any reason you would like to change a size/color please contact us via email at info@dluxephysiques.com ASAP and we will try our best to meet your needs.

Q: Is there a customer service number that I can call?
A: Feel free to contact us via email at info@dluxephysqiues.com with any questions you may have. Please allow 24-48 hours to receive a response from our customer service team.

Q: I ordered the wrong items, what should I do?
A: Please double check orders before you place them! If your order has not shipped, we may be able to help. But we can’t make any promises. You can email info@dluxephysiques.com with your order number and we'll see if we're able to help.

Q: How do I get a refund for my order?
A: Unfortunately D’luxe Physiques do not offer refunds. If you're not satisfied with your purchase you have 3 days from the delivery date to return the item for a store credit. Please, Follow our return policy here .